Account Manager

About the role

We are looking for a results‑driven Account Manager to join NxaTel’s fast‑growing team in Menlo Park, Gauteng. In this full‑time position you will act as the trusted advisor for our SMB clients, helping them adopt our unified communications platform and achieve their business goals.

Key responsibilities

• Develop and maintain long‑term relationships with assigned client accounts to ensure high satisfaction and retention.
• Serve as the primary point of contact, understanding clients’ communication needs and business objectives.
• Work closely with Sales, Customer Support and Product teams to deliver seamless service implementation.
• Identify and pursue upselling or cross‑selling opportunities that align with client requirements.
• Prepare and deliver presentations, proposals and negotiate contracts.
• Monitor client usage metrics and provide insights and recommendations for optimisation.

Required profile

• 1‑3 years of experience in account management, sales or customer success, preferably in the telecom or SaaS sector.
• Strong communication and relationship‑building skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Required skills

What we offer

• Competitive salary of 12 500 ZAR per month.
• Opportunity to work with an innovative unified communications platform serving African markets.
• Professional growth in a dynamic, technology‑focused company.