Zendesk Platform Software Engineer

About the role

Takealot Group is seeking a Zendesk Platform Software Engineer to join its Engineering & Product team in Cape Town. You will own the health, configuration, and continuous improvement of the Zendesk and SurveyMonkey platforms, acting as the technical bridge between business stakeholders, vendors, and engineering teams.

Key responsibilities

• Administer, configure, and govern the Zendesk platform lifecycle, including upgrades, feature rollouts, and environment management.
• Triage and coordinate advanced technical support escalations with Zendesk Support.
• Design and implement integrations using REST APIs, Webhooks, and SDKs to connect Zendesk with internal and external systems.
• Build and maintain data solutions leveraging Google BigQuery and Looker for reporting and analytics.
• Liaise with third‑party vendors (e.g., 1Stream) and collaborate with internal engineering and product teams.
• Evaluate new Zendesk features and releases, recommending adoption strategies aligned with business needs.
• Conduct regular compliance audits (POPIA/GDPR), API token reviews, and configuration assessments to ensure security and governance.
• Lead technical planning, estimation, and project coordination for CX platform initiatives.
• Perform equivalent administration, support, integration, data pipeline, and compliance responsibilities for SurveyMonkey.

Required profile

• Ability to translate business requirements into scalable technical solutions.
• Strong written and verbal communication skills for both technical and non‑technical stakeholders.
• Technical consulting and engineering mindset with the ability to lead planning sessions and champion best practices.
• Bachelor’s degree in Computer Science, Mathematics, Engineering or related field, or equivalent experience.
• 2–4 years of hands‑on experience in Zendesk administration and configuration.

Required skills

• Zendesk administration
• SurveyMonkey administration
• REST APIs
• Webhooks
• SDK development
• Google BigQuery
• Looker
• API token management