Wellness Assistant – Retail Store

About the role

The Wellness Assistant will be the front‑line representative of our wellness retail store at Sandton Gate. You will greet customers, understand their needs and guide them to the right products and services, ensuring a pleasant and efficient shopping experience.

Key responsibilities

• Approach every customer professionally, greet them with a smile and offer assistance.
• Identify customer needs, provide solutions and advise on available options, alternatives and promotions.
• Achieve sales and unit targets while maintaining knowledge of new product lines and store promotions.
• Follow opening and closing procedures, ensure merchandising standards, ticket all items and minimise shrinkage.
• Conduct accurate stock counts, check product expiry dates and handle cash at the point of sale.

Required profile

• Minimum 1 year experience as a Sales Assistant in a wellness‑focused retail environment.
• Completion of Wellness Academy Foundation and Specialisation training, plus any supplier training.
• Strong written and verbal communication skills.
• Willingness to work weekends and extended retail hours.
• Competency assessment successfully achieved.

Required skills

What we offer

• Remuneration based on a cost‑to‑company model with performance incentives.
• Company provident fund, risk benefit and optional medical aid.
• Birthday leave and employee discounts on in‑store and online purchases.
• Continuous learning through the in‑house Wellness Training Academy and supplier programmes.
• Opportunities to participate in corporate social responsibility initiatives and events.