Warranty Administrator – Remote (South Africa)

About the role

You will process warranty claims end‑to‑end for a UK‑based business while working remotely from South Africa. The role involves checking entitlement, submitting claims through manufacturer portals, chasing decisions and keeping customers informed throughout the process.

Key responsibilities

• Register and validate incoming warranty claims against policy terms.
• Submit claims via manufacturer portals and track outcomes.
• Chase outstanding decisions, escalating stalled cases as needed.
• Communicate status updates to customers at each stage.
• Reconcile approved claims against credits received and maintain accurate records.

Required profile

• Experience handling claims, warranty or high‑volume case administration.
• Strong attention to detail when checking entitlement and dates.
• Clear, patient written English for customer communications.
• Ability to manage a caseload without losing track of open items.

Required skills

• Comfortable working across supplier or manufacturer portals.
• Familiarity with a ticketing system such as Zendesk.

What we offer

• 100 % remote work from anywhere in South Africa.
• UK business hours (09:00–17:00 UK time / 11:00–19:00 SAST).
• Direct exposure to an established UK business.
• Long‑term, stable placement with room to grow.