Warranties Intern – Client Services Internship

About the role

A warranties intern plays a crucial role in supporting the client service team and ensuring client satisfaction. Working closely with the team, the intern helps manage client relationships and delivers high‑quality service while gaining hands‑on experience in claim service and relationship management.

Key responsibilities

• Helping to onboard new clients, gathering necessary information and ensuring smooth communication between the client and the client service team.
• Responding to client inquiries, addressing concerns and providing information about products or services.
• Assisting with client meetings and presentations by preparing materials, coordinating schedules and supporting the team.
• Developing and maintaining client relationships, providing ongoing support and identifying upselling or cross‑selling opportunities.
• Gathering client feedback to identify improvement areas.
• Ensuring availability and response to phone and email inquiries within agreed service level agreements.
• Managing service providers to meet service levels and handling warranty product coverage.
• Compiling weekly and monthly statistics, coordinating quotes with procurement, and verifying billing with the accounts department.

Required profile

• Matriculation (high school completion).
• Completed qualification in Information Technology.
• A keen interest in computer repairs.