VIP Account Manager (Hybrid)

About the role

As a VIP Account Manager at Sporty, you will nurture relationships with high‑value iGaming clients, ensuring their satisfaction and driving loyalty. You will deliver personalized support, resolve issues quickly, and help maximise revenue from our VIP segment.

Key responsibilities

• Build and maintain strong relationships with VIP customers to retain them and identify upsell opportunities.
• Provide proactive, timely support to VIP players, addressing inquiries, requests, and issues.
• Monitor VIP player activity, engagement, and participation in exclusive campaigns and promotions.
• Analyse data and internal reports to inform VIP strategies.
• Collaborate with internal departments to ensure seamless communication and execution of VIP processes.
• Stay updated on iGaming industry regulations, policies, and data‑security requirements.

Required profile

• Previous experience as an Account Manager in the iGaming industry.
• Excellent communication and presentation abilities.
• Strong problem‑solving skills with a proactive mindset.
• Ability to work under pressure, multitask, and adapt quickly to changing priorities.
• Drive to achieve and exceed performance targets.
• Willingness to work weekends.
• Fluency in English.

Required skills

What we offer

• Competitive salary plus quarterly performance‑based bonuses.
• 20 days of annual leave plus public holidays.
• South African employment contract.
• Referral and flash bonuses.
• Top‑of‑the‑line equipment.
• Annual company retreats for networking.