Travel Consultant – Pietermaritzburg

About the role

Pentravel, a division of Cullinan Holdings and a leading leisure travel company, is looking for dynamic, sales-driven and customer-oriented Travel Consultants to join its team in Pietermaritzburg. You will provide expert advice to travellers, create bespoke itineraries and book every part of their trips, while meeting sales targets and helping the business grow.

Key responsibilities

• Build and maintain strong customer relationships to secure repeat business and referrals
• Design and sell customised travel itineraries that fit each traveller's preferences, budget and needs
• Advise on destinations, including visas and travel insurance
• Maximise sales through upselling, cross-selling and promoting preferred partners
• Maintain accurate client records using the company's operational systems
• Handle customer complaints and queries professionally and efficiently
• Stay up to date with industry trends

Required profile

• At least 1 year of experience in a sales and target-driven role
• Excellent written and verbal communication skills
• Strong sales and customer service skills
• Ability to work under pressure and to tight deadlines
• Passion for travel and knowledge of popular destinations
• Willingness to work weekends and public holidays on a roster basis, as this is retail travel

Required skills

• Proficiency with reservation systems such as Amadeus is advantageous