Traditional Call Centre Agent

About the role

As a Call Centre Sales Agent you will be the first point of contact for potential customers, delivering exceptional product sales over the phone. You will work with both warm and cold leads, guiding clients through a simple sign‑up process and building trust quickly.

Key responsibilities

• Sell Dis‑Chem Life products to customers via inbound and outbound calls.
• Build rapport, identify needs and recommend suitable solutions.
• Handle objections effectively and close sales with confidence.
• Achieve and exceed daily, weekly and monthly sales KPIs.
• Maintain accurate records of interactions in the CRM system.
• Ensure compliance with all sales, regulatory and company processes.

Required profile

• Matric / Grade 12 (essential).
• 1–2 years of call‑centre sales experience (life‑insurance sales advantageous).
• Proven sales track record with consistent KPI achievement.
• Clear credit and criminal record.
• Availability to work weekends when required.
• Confident communicator, empathetic listener and resilient under pressure.

Required skills

• Strong telephone sales and closing ability.
• Proficiency in handling objections and converting leads.
• Experience with CRM systems and basic computer literacy.
• Ability to work with both warm and cold lead lists.

What we offer

• Competitive basic salary plus uncapped commission for top performers.
• Exclusive leads from the Dis‑Chem Life database and partners.
• Paid training and continuous sales development.
• Supportive, energetic team culture focused on results and recognition.
• Opportunities for internal growth within Dis‑Chem Life.