Tier 1 Customer Technical Support Agent

About the role

You will be the first point of contact for our clients, helping them resolve technical support issues related to domain registration and web hosting services. The role involves handling incoming calls, support tickets, and live chat interactions while maintaining high standards of efficiency, professionalism, and customer satisfaction.

Key responsibilities

• Assist customers in navigating and using our hosting control panels (cPanel, DirectAdmin, etc.).
• Communicate with customers via telephone, tickets, and chat to resolve hosting and domain issues.
• Troubleshoot web‑hosting problems, including CMS installations, HTTP errors, DNS configuration, FTP connections, email client setup, PHP errors, MySQL configuration, and cron‑job scheduling.

Required profile

• Patience, reliability, and punctuality.
• Strong verbal and written English communication skills.
• Ability to work both independently and collaboratively within a team.
• Integrity, confidentiality, and a self‑motivated, disciplined work ethic.

Required skills

• Experience with cPanel/WHM and DirectAdmin.
• Knowledge of WHMCS (beneficial).
• Understanding of shared, reseller, and VPS hosting products.
• Proficiency in DNS zone configuration, FTP, email client setup, and MySQL.
• Ability to install and configure CMS platforms (e.g., WordPress) and troubleshoot PHP‑based errors.