Telecoms Technical Support Specialist (Office Based)

About the role

Growth Resourcing is recruiting a Telecoms Technical Support Specialist for an office-based role in Umhlanga. The specialist delivers high-quality technical support across a range of telecommunications products and services, diagnosing and resolving faults in voice, data and connectivity solutions so that customers and users get a reliable, efficient and professional support experience. The role helps maintain service continuity and supports customer satisfaction.

Key responsibilities

• Provide first-line and technical support by telephone, email and remote support tools.
• Troubleshoot and resolve issues on voice, broadband, hosted telephony, VoIP, SIP, mobile services and data connectivity.
• Log, update, prioritise and manage support tickets in line with agreed SLA targets.
• Escalate complex or unresolved issues to senior engineers, carriers or third-party providers.
• Support customers with installation, configuration and troubleshooting of equipment such as routers, handsets and IP devices.
• Carry out provisioning, adds, moves and changes (AMC) for customer accounts and services.
• Monitor service performance and proactively identify potential faults.
• Liaise with network providers, suppliers and internal teams to resolve faults quickly.
• Maintain accurate records of incidents, troubleshooting steps and resolutions.
• Support service provisioning, upgrades and implementation of new telecoms solutions.

Required profile

• Previous experience in a Telecoms Support, Service Desk or Technical Support role is preferred.
• Strong understanding of telecoms technologies including VoIP, SIP, hosted telephony, broadband and mobile services.
• Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN and connectivity troubleshooting.
• Experience with routers, switches, IP phones and telecoms hardware.
• Familiarity with ticketing or service management systems.
• Excellent verbal and written communication, strong customer service orientation and ability to work independently and in a team.

What we offer

• Competitive salary with strong growth potential.
• A scaling business backed by UK leaders, in a high-performance, supportive environment.
• Real career progression opportunities.