Telco Retention Sales Agent - Contact Centre, Durban

About the role

ShiftMate is recruiting Telco Retention Sales Agents to work in a contact centre in Umhlanga, Durban. The team speaks to customers who want to cancel or move networks, finds out why and offers a solution that keeps them happy. The role is permanent and full-time.

Key responsibilities

• Make outbound calls to warm leads and existing customers from the dialler
• Explain the product, benefits and costs in plain language
• Handle questions and objections honestly and respectfully
• Complete the sale accurately on the system, including the required compliance script
• Meet daily call, quality and sales targets
• Present retention offers to customers whose contracts are ending or who plan to leave

Required profile

• Matric (Grade 12)
• At least 6 months' call-centre or customer-service experience; sales experience is an advantage
• Fluent spoken and written English; a second South African language is an advantage
• Comfortable working on a computer and typing while talking
• Confident on the phone and motivated by targets and incentives

What we offer

• R6 500 basic salary per month, plus performance bonuses and commission
• Training before taking live calls
• A permanent, full-time position in a professional contact centre

To apply, complete the free online assessment provided by ShiftMate; shortlisted candidates are invited to interview. The closing date is Wednesday, 4 November 2026.