Technical Support & Telesales Representative – Lanseria

About the role

We are looking for a tech‑savvy professional who can blend technical troubleshooting with sales expertise. Based at our Lanseria branch, you will support walk‑in and telephonic customers, provide accurate quotations, and help drive revenue for an industry‑leading power generation company.

Key responsibilities

• Deliver first‑line telephonic technical support and advice to customers.
• Assist walk‑in clients, understand their needs, present immediate solutions and resolve complaints.
• Prepare accurate quotations for services and spare parts, process sales orders and handle customer payments.
• Coordinate technician schedules, plan optimal routing, debrief technical staff and process invoices.
• Manage sub‑contractor relationships and handle warranty claims/work orders.
• Maintain stock visibility, report inventory status and keep customer databases up to date.

Required profile

• Matric with Higher Grade Mathematics (C+ or higher preferred).
• Fully bilingual in English and Afrikaans.
• Telesales experience and a strong interest in mechanical engines or electrical equipment.
• High emotional intelligence, excellent communication and negotiation skills, strong numeracy and attention to detail.
• Valid driver’s licence and reliable personal transport.

Required skills

• Advanced Excel.
• Proficiency in MS Office.
• Experience with retail POS systems.
• Technical troubleshooting.