Technical Support Specialist – IT & Finance Support

About the role

We are seeking an experienced Technical Support Specialist to support our investment platform, ensuring smooth system operations and assisting users with technical issues.

Key responsibilities

• Develop and update system testing procedures and standards, and support rollout of new functionalities.
• Maintain statistics on system anomalies, perform root‑cause analysis and document resolutions.
• Manage user access rights, including creation, modification, blocking, and deletion of system accounts.
• Configure and provide technical support for system modules, resolve incidents, and analyze customer complaints.
• Participate in testing new versions of server components, modules, and client terminals.
• Collaborate with internal departments and developers to optimise processes and update regulations.

Required profile

• Bachelor’s degree (minimum) or higher education.
• At least 1 year of experience in the IT sector; finance sector experience is a plus.
• Advanced proficiency in English.

What we offer

• Competitive base salary aligned with market standards.
• Annual performance bonus equivalent to two months’ salary.
• Flexible working arrangements – office or remote.
• Clear career development and advancement paths.