Technical Support Help Desk Agent
Employeur non precise
Job description
About the role
You will be in direct contact with our clients, helping them resolve support issues across phone, tickets and live chat. Working within a passionate team, you will maintain high service standards and contribute to building the Domains.co.za brand. Efficiency, effectiveness and professionalism are core expectations.
Key responsibilities
- Assist customers in navigating the hosting control panel and troubleshooting related issues.
- Communicate with customers via telephone and support tickets to resolve hosting needs promptly.
- Guide customers through email account setup across various email programs.
Required profile
- Willingness to learn new technologies and adapt to evolving tools.
- Comfortable speaking with customers via telephone and handling support tickets.
- Excellent English communication skills, both verbal and written.
- Strong attention to detail and commitment to delivering excellent customer service.
- Flexibility to take on ad‑hoc duties as required.
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Published 1 day ago
Expires 1 month from now
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