Technical Operations Specialist – Insights & Data Monetisation

About the role

We are seeking a highly organised, proactive Technical Operations Specialist to join the Insights and Data Monetisation (IDM) team. The role ensures smooth execution of operational activities, providing structure, visibility and coordination across multiple workstreams in a fast‑paced environment.

Key responsibilities

• Coordinate operational activities across IDM teams, tracking delivery timelines, priorities and inter‑dependencies.
• Maintain visibility of progress, manage dependencies, and proactively identify risks and blockers.
• Organise Agile ceremonies, leadership forums and other operational engagements.
• Prepare reports, dashboards and operational packs for leadership.
• Support onboarding and off‑boarding processes.
• Review and improve operational processes, SOPs and workflows.
• Maintain accurate operational records, reporting trackers and documentation repositories.
• Act as a point of contact for operational queries, escalating complex issues as needed.
• Support compliance with IDM standards, governance requirements and audit readiness.

Required profile

• Diploma in Business Administration, Operations Management, Information Systems, Commerce or related field.
• At least 3 years of experience in an administrative or operational support role.
• Strong organisational, coordination and attention‑to‑detail skills.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively across functions and manage multiple priorities.
• Proactive attitude towards identifying improvement opportunities.

Required skills

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
• Knowledge of Agile ways of working and methodologies.