Technical Liaison Support (Temporary)

About the role

United Exports is looking for a detail-oriented Technical Liaison to join its Sales Enablement team in Paarl. The role supports the sales function by ensuring customer due diligence requirements are met, keeping technical documentation accurate and handling customer quality claims efficiently. It acts as a key link between customers, account managers, growers, packhouses and internal teams.

Key responsibilities

• Build strong working relationships with customers and Account Managers, understand their technical requirements and quality expectations, and act as a point of contact for technical and quality queries.
• Manage customer due diligence: obtain and verify due diligence packs before each season, update customer portals with grower compliance information, liaise with Sales and Product Allocators, and keep approval records accurate on Datahive, NetSuite and other systems.
• Follow up on customer QC feedback within 48 hours of product arrival, review QC reports, coordinate third-party fruit quality inspections, capture QC data in the ERP and manage supporting documents such as dumping certificates.
• Keep customer specifications current and communicate them to packhouses, producers, growers and internal teams, and record all technical documentation accurately.
• Support management with additional technical and administrative duties.

Required profile

• Grade 12 / Matric / Senior Certificate.
• At least 2-3 years' experience in a similar technical, quality assurance, customer service or agricultural support role.
• Sound technical knowledge of the fruit industry and understanding of market requirements and product specifications.
• Excellent verbal and written communication in English, attention to detail, strong organisational and time-management skills, and ability to work under pressure and meet tight deadlines.

Required skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using NetSuite or a similar ERP system.
• Strong administrative and documentation management capabilities.