Team Leader – Workshop Operations

About the role

We are seeking a proactive Team Leader to oversee our workshop operations. Reporting to the Service Manager, you will manage workshop staff, drive profitability, and ensure a high level of customer satisfaction while complying with all health, safety and Volvo Group standards.

Key responsibilities

• Plan and allocate daily work to technicians according to production plans.
• Monitor job progress, provide feedback to service advisors and ensure timely invoicing.
• Achieve KPI targets for parts sales, workshop sales, gross profit, material conversion and operating margin.
• Maintain a full, competent staff roster and conduct regular performance evaluations.
• Ensure compliance with health and safety requirements and company policies.
• Control workshop expenses, manage WIP, and oversee compensation plans.
• Coordinate regular meetings with managers to review profitability and efficiency.
• Supervise daily staff activities, road‑testing, programming and testing of vehicles.
• Maintain technical literature, workshop equipment, special tools and ensure adherence to Volvo standards.

Required profile

• Proven experience managing workshop or service‑center staff.
• Ability to meet or exceed defined KPI targets.
• Strong focus on customer satisfaction and safety compliance.
• Effective communication skills for regular reporting to Business Control and senior management.

Required skills

• Vehicle diagnostics and testing.
• Road‑testing and programming of vehicles.
• Operation of workshop equipment and special tools.
• Knowledge of Volvo standards and technical literature.