Team Leader - Travel Call Centre (Sabre) Night Shift

About the role

WNS Global Services is looking for a professional, high-performance Team Leader to lead a team of agents in its Sabre-based travel call centre on night shift. The role creates a customer-centred, high-performance culture through effective management of people, metrics and projects, with the aim of generating and retaining business and revenue through continuous improvement.

Required profile

• Matric/Grade 12 certificate with at least a C aggregate in English and Maths
• Minimum 3 years of contact centre experience in the travel environment, including at least 36 months in a leadership or supervisory position
• Neutral accent and excellent verbal and written English
• Credit and criminal clearance
• Ability to work 7 days a week, 365 days a year, on rotational shifts of 45-hour weeks, including public holidays and weekends

Required skills

• Saber Native (GDS) certification and working knowledge of travel booking, fare rules and ticketing
• Proficiency in Microsoft Word, Excel and Outlook
• Team leadership, coaching, performance management and conflict resolution
• Excellent communication, time management and administrative skills

What we offer

• Role clarity, coaching and mentoring
• Professional development and a structured career path
• The chance to contribute to the WNS Cares Foundation