System Supervisor (External Applications Only)

About the role

Cashbuild is looking for a System Supervisor to manage and supervise all Point of Sale (POS) transactions so that customers are fully satisfied. The role also covers all Cash Office and banking processes and related POS administrative functions, and involves supervising cashiers and POS employees.

Key responsibilities

• Supervise all POS transactions, including credit and debit card transactions, and carry out end-of-day sessions on all POS terminals.
• Manage petty cash, till and change floats, balance and record petty cash expenses in the ledger, and process back-office transactions such as bulk deposits, special deposits, charge cards, loyalty cards and returns.
• Ensure daily cash-up of all terminals, that CIT collections are made on time, and that the second designated employee is present during CIT money collection.
• Keep the Cash Office neat, tidy and secure, with only Cash Office documents inside, keys locked away and the door locked during pick-ups, cash-ups and CIT collections.
• Schedule and supervise all POS employees, monitor their performance, take responsibility for product knowledge training of cashiers and ensure they follow the dress code.
• Ensure safety standards are met, suspicious activity is reported, passwords are protected and the Cash Office is kept free of rations, stock and unrelated documents.

Required profile

• Grade 12 plus five years of related experience, or ten years of work-related experience.
• Previous cashier experience.
• Ability to communicate in English and the dominant local language.
• Proven customer service and ability to work under pressure.

Required skills

• Above-average numeric skills.
• Computer literacy.