Support Resource Officer (Dispatcher)

Mediclinic · ER24 Contact Centre 124

New

Mid 🇬🇧 English

Microsoft Office CAD system First aid

Job description

About the role

Mediclinic is recruiting four Support Resource Officers (dispatchers) for its ER24 contact centre: one position in the Western Cape and three in Sandton, Gauteng. The role is permanent and involves dispatching ambulances and handling emergency calls and alerts. Internal employees on fixed-term contracts should apply through an external candidate profile.

Key responsibilities

Dispatch vehicles according to the CAD system
Receive, prioritise, log and process all calls and alerts
Provide basic contact centre administration

Required profile

Grade 12, Basic Ambulance Assistance / BLS with Level 3 first aid certification
Contact centre or emergency contact centre exposure
Desired: 1-3 years of dispatching in an EMS contact centre
Preference given in line with the Employment Equity Plan, as well as to internal applicants who meet the minimum requirements

Required skills

Computer literacy (Microsoft Office)
Typing skills
Written and spoken English
Telephonic and email etiquette

Questions fréquentes

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Source : ats:successfactors

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Published 4 hours ago

Expires 1 month from now

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Mediclinic

ER24 Contact Centre 124

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