Strategic Account Executive

About the role

We are looking for a strategic, commercially‑minded professional to own and grow key client accounts. The role acts as a trusted advisor, coordinating internal teams to deliver consistent service, manage performance and drive client retention.

Key responsibilities

• Take ownership of assigned strategic client accounts and serve as the primary point of contact for key stakeholders.
• Develop and execute comprehensive account plans covering engagement, service objectives, risks and growth opportunities.
• Coordinate operational, project and service‑delivery activities across internal teams to meet commitments.
• Monitor service performance, contractual commitments, client satisfaction, revenue and profitability, and initiate corrective actions.
• Lead regular client check‑ins, service reviews and quarterly business reviews, documenting actions and follow‑ups.
• Manage client queries, concerns and escalations proactively, ensuring timely resolution.
• Support contract renewals and commercial discussions in collaboration with relevant teams.
• Identify, qualify and pursue cross‑sell and up‑sell opportunities, preparing proposals, presentations and pricing inputs.
• Maintain accurate account, stakeholder, activity, opportunity, risk and forecast data in CRM systems.

Required profile

• 10+ years of experience in strategic or key account management, client relationship management or a related client‑facing role.
• Proven track record of owning complex client portfolios and building trusted relationships with senior stakeholders.
• Strong capability in account planning, stakeholder mapping, service governance and client retention.

Required skills

• Experience with CRM and account management systems.