Store Supervisor - Northgate Shopping Centre

About the role

The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day‑to‑day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.

Key responsibilities

• Support the Showroom Manager in driving sales performance and showroom productivity, ensuring daily sales activities meet targets and promotional priorities.
• Coordinate administrative procedures and operational processes, maintaining compliance with policies, SOPs, and legal requirements.
• Oversee stock control activities including receiving, scanning, storage, movement, cycle counts and stocktakes, and report variances.
• Manage cash handling processes, reconciliation, safe management, and investigate discrepancies or counterfeit risks.
• Supervise daily activities of showroom staff, support onboarding, training documentation, and provide on‑the‑job coaching.
• Compile and submit operational, stock, and compliance reports, maintaining accurate records for audits.
• Ensure health and safety compliance, conduct routine hazard checks, and promote a safe working environment.

Required profile

• Minimum of 5 years’ experience in a retail environment.
• Minimum of 3 years in retail administration or operations.
• Grade 12 / Matric / NQF Level 4 (minimum requirement).
• Strong understanding of stock, cash handling, and internal control processes.
• Strong computer literacy and ability to work on retail and reporting systems.