Store Supervisor - Empangeni Mall

About the role

homechoice, a leading South African homeware retailer, is hiring a Store Supervisor for its Empangeni Mall showroom. The role supports the Showroom Manager in delivering strong sales performance, operational excellence and compliance, focusing on day-to-day execution, administration, internal controls and supervision of frontline staff.

Key responsibilities

• Support the Showroom Manager in driving sales performance and showroom productivity, ensuring daily sales follow targets and promotional priorities
• Monitor floor activity so staff stay visible, engaged and adhere to selling standards
• Manage administrative procedures and operational processes in line with policies, SOPs and legal requirements, and escalate risks and non-compliance to the Showroom Manager
• Support corrective action plans and ensure inventory, receiving, frontline operations and administration are followed consistently
• Oversee receiving, scanning, storage and movement of stock; conduct cycle counts, stock counts and stocktakes; report variances, damages and risks
• Keep stockrooms organised, clearly labelled and maintained to company standards
• Ensure accurate cash handling, including counting, reconciliation and safe management, and investigate cash discrepancies and counterfeit risks
• Supervise daily showroom staff, support onboarding and induction, and coach on internal controls, operational standards and risk awareness
• Compile operational, stock and compliance reports, maintain records for audits and governance reviews, and escalate issues promptly
• Ensure compliance with health and safety regulations and promote a safe, disciplined workplace

Required profile

• Minimum of 5 years' experience in a retail environment
• Minimum of 3 years in retail administration or operations
• Grade 12 / Matric / NQF Level 4 (minimum requirement)
• Clear credit and criminal record

Required skills

• Strong understanding of stock, cash handling and internal control processes
• Strong computer literacy and ability to work on retail and reporting systems
• Attention to detail, organized and process-driven, with a compliance-focused mindset
• Ability to work independently while supporting a broader team