Store Manager (45 hrs/week) – Langeberg Mall, Mossel Bay

About the role

We are looking for an experienced Store Manager to lead our Langeberg Mall store in Mossel Bay. The role focuses on driving turnover, controlling expenses, and delivering an outstanding customer experience. You will be responsible for managing the store’s day‑to‑day operations and leading a high‑performing team.

Key responsibilities

• Drive turnover to ensure achievement of sales targets.
• Control expenses and manage budgets.
• Manage stock losses and keep shrinkage within company standards.
• People management – recruitment, staff development, employee relations and performance management.
• Execute in‑store merchandising strategy and maintain visual standards.
• Ensure customer satisfaction by implementing the customer service strategy.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• Action‑oriented with a sense of urgency.
• Strong networking ability and customer‑focused mindset.
• Proven ability to drive engagement, ensure accountability and optimise work processes.
• Respect for diversity and ability to value different perspectives.

Required skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer‑Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Negotiation & Selling
• Planning & Organizing
• Strategic Sales Planning
• Leadership Behaviors