Store Manager – 40 hrs/week – Gateway, Durban

About the role

We are seeking a Store Manager to lead our Exact store at Gateway, Durban. The role involves driving turnover, controlling expenses, managing stock losses, and leading the team to deliver excellent customer service.

Key responsibilities

• Drive turnover to achieve sales targets.
• Control expenses and manage budgets.
• Manage stock losses to keep shrinkage within company standards.
• Oversee people management, including recruitment, staff development, employee relations and performance management.
• Execute in‑store merchandising strategy and maintain visual standards.
• Ensure customer satisfaction by implementing the customer service strategy and meeting customer demands.

Required profile

• Matric certificate.
• Minimum three years retail experience, including at least one year in a store leadership role.
• Action‑oriented with a sense of urgency.
• Ability to build and nurture internal and external networks.
• Strong customer focus, anticipating and meeting customer needs.
• Proven ability to plan, organise and direct team activities.
• Capability to inspire, motivate and empower staff.
• Commitment to accountability and performance targets.
• Focus on optimizing work processes for efficiency and quality.
• Respect for diverse values, beliefs and perspectives.