Spa Receptionist

About the role

We are looking for a professional Spa Receptionist to join the One&Only Cape Town team. The role involves welcoming guests, handling enquiries, and ensuring seamless spa operations in a luxury hospitality environment. You will act as an ambassador for the spa, delivering five‑star guest experiences while supporting the Spa Director as a Duty Manager.

Key responsibilities

• Greet guests, answer enquiries and provide detailed information on spa treatments, services and promotions.
• Maintain accurate guest consultation records and distribute daily schedules to therapists.
• Process all billing transactions at the reception desk and reconcile funds at the end of each shift.
• Schedule reservations, monitor treatment and therapist availability, and optimise diary utilisation.
• Support administrative tasks such as purchasing, receiving, and inventory reporting.
• Ensure compliance with operational procedures, codes of conduct and appearance standards set by the Spa Manager.
• Assist the Spa Director with duty‑manager responsibilities and oversee the reception team.

Required profile

• Professional attitude with strong punctuality, appearance and manner.
• Excellent communication skills and a customer‑focused mindset.
• Ability to work collaboratively with spa therapists and other hotel departments.
• Attention to detail and commitment to delivering high‑quality service.

Required skills