Solutions Specialist – Transport Management Systems

About the role

Network IT is seeking a Solutions Specialist to become the subject‑matter expert for transport management systems (TMS) within a fast‑paced logistics environment. You will act as the bridge between business operations and technology, ensuring that critical transport applications run smoothly and deliver continuous improvement.

Key responsibilities

• Support, configure, maintain and optimise core transport management and related business applications.
• Analyse business requirements and recommend technology solutions that enhance performance and user experience.
• Investigate, troubleshoot and resolve escalated application issues, performing root‑cause analysis and preventive actions.
• Collaborate with vendors, internal support teams and stakeholders to address system challenges.
• Assist with application upgrades, testing, implementation activities and user acceptance testing.
• Develop and maintain support documentation, knowledge‑base articles and training materials.
• Participate in system integration initiatives and continuous‑improvement projects.

Required profile

• Degree or qualification in Business Information Systems, IT, Computer Science or related field (advantageous).
• Proven experience working with Transport Management Systems.
• Background in logistics, freight forwarding, supply chain or transport environments is a plus.
• Experience with system implementation, testing and user support.
• Strong business‑process analysis and solution‑design capabilities.

Required skills

• SQL reporting

What we offer

• Opportunity to become a trusted expert in a specialised systems environment.
• Collaboration with internal teams, vendors and business users.
• Exposure to long‑term value‑creation projects and process improvements.