Service Manager

About the role

We are looking for a detail‑oriented Service Manager to lead our service department, handling customer interactions, reports and repairs. The ideal candidate has experience in technical after‑sales service for appliances, machines or catering equipment.

Key responsibilities

• Delegate and direct service tasks, monitor project progress and ensure sales goals are met.
• Handle customer complaints promptly and professionally to maintain strong relationships and repeat business.
• Manage administrative duties such as invoicing, order processing and inventory tracking.
• Maintain the library of technical documentation and oversee spare‑parts ordering.
• Set up and evaluate the efficiency of the service desk, resolving issues and improving productivity.
• Audit work and customer service to meet company standards, efficiency and productivity targets.
• Develop methods to reduce recurring department issues and client complaints.
• Maintain relationships with manufacturers, dealers and sales representatives.
• Train new employees on company procedures and ensure compliance with industry regulations.

Required profile

• Strong sales‑minded attitude.
• Excellent leadership and team‑management skills.
• Detail‑oriented with a focus on high‑quality customer service.