Service Administrator

About the role

The Service Administrator will support the Service Department by managing repair requests, quotations, warranty processes and related paperwork. This role ensures that customers receive timely and accurate service documentation while maintaining an organised workflow within the department.

Key responsibilities

• Receive equipment for repair and verify warranty status before quoting.
• Prepare and dispatch quotations, job cards and service reports.
• Process all service‑related paperwork, including invoicing, warranty claims and stock pickings.
• Maintain the departmental customer database and ensure all records are up‑to‑date.
• Assist with stock management, weekly stock orders and low‑stock alerts.
• Communicate with clients via email, providing service updates and ETA information.
• Coordinate with the Service Manager on discrepancies, back‑orders and documentation requirements.
• Ensure service bays are tidy, that machines have proper documentation, and that demo/loan units are processed within set timeframes.

Required profile

• Strong attention to detail and ability to handle multiple paperwork streams.
• Good organisational skills to manage stock, warranties and service documentation.
• Effective communication with clients, technicians and internal teams.
• Ability to follow established processes and meet tight deadlines.

Required skills