Senior Technical Architect – Collaboration Technologies

About the role

Our client, a consulting firm, is looking for a Senior Technical Architect to lead the design and strategy of enterprise Collaboration, Unified Communications (UC), Contact Centre (CC) and Customer Experience (CX) solutions. The role combines solution architecture, consulting and pre‑sales activities, acting as a trusted advisor from discovery through implementation.

Key responsibilities

• Design end‑to‑end Collaboration, UC, CC and CX solutions aligned with business objectives.
• Translate requirements into technical architectures, roadmaps and integration designs.
• Produce high‑ and low‑level designs, architecture documentation and implementation plans.
• Lead discovery workshops, solution presentations, technical consultations and executive briefings.
• Support pre‑sales activities such as RFP/RFI responses, Statements of Work, proposals and pricing.
• Design integrations with Active Directory/Entra ID, CRM, ERP, ITSM, APIs, REST services and identity management.
• Architect cloud, hybrid and on‑premises contact‑centre and CX solutions, including legacy migrations.
• Ensure compliance with security, governance, privacy and enterprise‑architecture standards.
• Provide technical leadership during PoCs, deployments and transition to delivery teams.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Extensive experience designing and delivering Collaboration, UC, CC and CX solutions.
• Proven ability to act as a trusted advisor and lead complex technical engagements.

Required skills

• Active Directory / Entra ID
• API and REST service integration
• Cloud, hybrid and on‑premises architecture
• Collaboration, Unified Communications, Contact Centre and Customer Experience platforms
• Security, governance and privacy compliance
• Enterprise architecture best practices