Senior Tech Operations Specialist (Remote)

About the role

Distribusion Technologies, a ground transportation marketplace connecting rail, bus and ferry operators with online travel retailers, is hiring a Senior Tech Operations Specialist for a remote-first role based in Gauteng, South Africa. The person holds responsibility for the company's operational health, overseeing high-level monitoring systems so that the digital infrastructure runs without interruption, and proactively shaping new operational flows and innovation within the tech stack.

Key responsibilities

• Manage the lifecycle of technical escalations and turn incident data into long-term preventative strategies.
• Lead the resolution of high-priority technical issues to keep global operations running smoothly.
• Perform root-cause analysis on system incidents and implement durable, long-term solutions.
• Use data-driven insights to refine processes and help develop new tools, including AI-driven solutions.
• Lead operational projects that improve system performance and business efficiency.
• Act as the technical link between departments, explaining complex issues to management and partners.

Required profile

• At least three years of experience in second or third level technical support, IT analysis or monitoring-focused roles.
• Ability to switch contexts quickly and perform under pressure in a remote, international setting.
• Exceptional English fluency and the ability to explain technical findings clearly to diverse stakeholders.

Required skills

• Advanced SQL query writing and understanding of relational databases.
• Incident management tools such as Jira.
• Monitoring tools such as Grafana and Prometheus.

The role suits someone who enjoys solving technical problems and building robust, scalable processes, with a clear growth path toward Lead SRE or DevOps management.