Senior Policy Administrator

About the role

Our client, a reputable organisation within the financial services industry, is looking for an experienced Senior Policy Administrator to join their Cape Town team. The role involves managing the full policy lifecycle, ensuring accuracy and delivering high‑quality service to clients and stakeholders.

Key responsibilities

• Manage and administer policies accurately throughout the policy lifecycle.
• Process policy transactions, amendments, endorsements and related documentation.
• Maintain up‑to‑date client records and policy information.
• Review policy documents, identify discrepancies and resolve outstanding issues.
• Liaise with clients, intermediaries, underwriters and internal teams to address queries.
• Provide professional, timely customer service and support underwriting processes as needed.
• Ensure all administration complies with internal procedures and regulatory requirements.
• Monitor deadlines, service‑level agreements and follow up on outstanding activities.
• Identify opportunities to improve administrative processes and efficiency.
• Assist with complex queries and guide stakeholders on policy administration matters.

Required profile

• Minimum NQF Level 4 / Grade 12 with RE5 qualification.
• At least 5 years’ experience in the financial services industry.
• Minimum 3 years’ experience in policy administration or underwriting.
• Strong understanding of policy administration processes and financial services environments.
• Excellent relationship‑building, communication and analytical skills.
• High attention to detail, accuracy and strong organisational abilities.
• Ability to work independently and as part of a team.

Required skills

What we offer

• Salary range: R17,500 – R24,000 per month.