Senior MSP Engineer

About the role

We are looking for an experienced Senior MSP Engineer to provide advanced IT support, network management and cloud services to our managed‑services clients. Based in our Sandton office, you will work on an Australian shift, delivering high‑quality solutions and mentoring junior staff.

Key responsibilities

• Provide Level 2/3 technical support across Windows, Linux and macOS environments.
• Troubleshoot complex software, hardware, networking, VoIP and internet‑related issues.
• Manage and maintain LAN/WAN, WiFi, VLANs, VPNs and firewall infrastructures.
• Configure and support Unifi/Ubiquiti, Cisco and Juniper network equipment.
• Administer Google Workspace, Microsoft 365 and Chrome Enterprise services.
• Lead onboarding projects, including cloud migrations and infrastructure deployments.
• Conduct network and security assessments and implement SMB security standards.
• Utilise RMM tools such as Datto RMM, N‑able, Nagios and Cacti for proactive monitoring.
• Maintain accurate technical documentation using Autotask and IT Glue.
• Ensure SLA adherence, high‑quality client service and mentor junior engineers.

Required profile

• 5+ years of experience in an MSP or IT support environment.
• Strong Level 3 troubleshooting capabilities.
• Excellent client‑facing communication and documentation skills.
• Proven ability to manage workload, prioritise tasks and meet SLAs.
• Experience mentoring or leading junior team members is advantageous.

Required skills

• Windows, Linux, macOS
• LAN/WAN, WiFi, VLAN, VPN, firewall
• Unifi, Ubiquiti, Cisco, Juniper
• Google Workspace, Microsoft 365, Chrome Enterprise
• Datto RMM, N‑able, Nagios, Cacti
• Autotask, IT Glue
• VoIP, IPTV