Senior IT Operations Manager (Digital Workplace)

About the role

Our client, a global outsourcing and technology company, is looking for a senior‑level technology leader to own the digital workplace and IT service delivery across key client portfolios. The role blends day‑to‑day operational stability with strategic improvement initiatives and project leadership.

Key responsibilities

• Taking full ownership of IT operations across assigned client portfolios
• Leading service reviews focused on SLA performance, delivery metrics, and ongoing initiatives
• Driving service improvement plans, productivity gains, and cost optimisation
• Ensuring compliance with internal standards, audit requirements, and information security practices
• Acting as the key link between clients and internal delivery teams
• Managing and tracking major incidents, including root cause visibility and trend analysis
• Overseeing operational environments, including assets, infrastructure, and service standards
• Leading projects such as new implementations, transitions, and site buildouts
• Collaborating with global teams and subject matter experts to ensure consistent delivery

Required profile

• A relevant degree (postgraduate qualifications are an advantage)
• 12 to 14 years of relevant experience, including leadership within large‑scale IT operations environments
• Proven experience managing end‑to‑end service delivery and ownership of assets and operational performance
• Strong technical understanding across infrastructure, including networking, systems, voice, and enterprise applications
• Experience with IT service management frameworks; ITIL certification is advantageous
• Exposure to project delivery methodologies and managing implementations or transitions
• Ability to engage confidently with stakeholders at all levels
• Experience supporting large user environments (thousands of users)
• Comfortable working across global teams and time zones, with multi‑region delivery model exposure beneficial

Required skills

• IT Operations
• Service Delivery
• Digital Workplace
• ITSM
• ITIL
• Infrastructure Management
• Incident Management
• Global Operations