Senior Inbound Travel Consultant

About the role

Planet Africa Tours’ Inbound Division is seeking a Senior Inbound Travel Consultant to design, operate and manage bespoke FIT and group bookings for Japanese travelers visiting Southern and East Africa. The role combines deep local destination knowledge with an understanding of Japanese market expectations to deliver exceptional travel experiences.

Key responsibilities

• Plan, design and prepare customised travel itineraries, offering advice to enhance guest experiences.
• Manage the full booking cycle from quotation through invoicing and travel documentation.
• Source and secure alternatives when availability challenges arise.
• Convert quotes into confirmed bookings, maximising margin opportunities.
• Conduct availability checks, book accommodation and services, and reconfirm all reservations.
• Provisionally book services and manage release dates.
• Compile documentation for tour guides, leaders and group operations (rooming lists, invoices, etc.).
• Perform quality control on all bookings and resolve account queries within set deadlines.
• Provide professional, solution‑focused communication to customers.
• Mentor and train junior team members as required.

Required profile

• Grade 12 education essential; tertiary qualification in Travel and Tourism preferred.
• Minimum 5 years’ inbound reservations experience, preferably at a senior level.
• Proven ability to design and operate bespoke itineraries for both groups and individual travellers.
• Experience with the Japanese market is highly beneficial.
• Strong knowledge of travel products, destinations and logistics in Southern and East Africa.
• Professional, calm and solutions‑driven attitude with the ability to work under pressure.
• Accountable, adaptable and comfortable managing multiple priorities.

Required skills

• Proficiency with UDMS reservation system.
• Advanced skills in Microsoft Office suite (Word, Excel, Outlook, SharePoint).