Senior GAP Underwriting Administrator

About the role

We are seeking a Senior GAP Underwriting Administrator to manage end‑to‑end underwriting case administration for Old Mutual’s group risk portfolio. The role ensures accurate case creation, timely communication of decisions and high‑quality service to intermediaries, employers and members.

Key responsibilities

• Screen, create and maintain underwriting cases in systems such as Chorus, Compass and GUS.
• Prepare and send formal correspondence communicating underwriting decisions.
• Respond to queries from intermediaries, members and employers with clear, comprehensive information.
• Liaise professionally with medical service providers and other external partners regarding required documentation.
• Update and keep underwriting records current in relevant databases.
• Follow standardized processes, meet daily production targets and adhere to service and quality standards.

Required profile

• Matric (Grade 12) qualification.
• 1‑3 years experience in group risk claims or underwriting administration.
• Proven ability to work under pressure, meet daily targets and maintain attention to detail.
• Strong analytical, problem‑solving and written communication skills.
• Team‑oriented mindset with ability to manage own workload.

Required skills

• Proficiency with Chorus (AWD) underwriting system.
• Experience using Compass and EMS platforms.
• Microsoft Office suite – Word, Excel and Outlook.