Sales Support Manager - Luxury Travel

About the role

Kendrick Recruitment is looking for a Sales Support Manager for a growing luxury travel company that creates bespoke, privately guided experiences in Cape Town and the surrounding region. It is a hands-on role for someone who enjoys leading a small team and making sure every detail of a confirmed booking is ready for the day of the tour. The office is in Noordhoek, so the role suits candidates based in Cape Town's Southern Suburbs or Southern Peninsula.

Key responsibilities

• Take ownership of bookings from the moment the sales team hands them over.
• Coordinate arrangements with suppliers and guides, manage changes and keep agents informed.
• Lead a small sales support team, set priorities and track outstanding actions across confirmed bookings.
• Review each sales handover and confirm that booking details, supplier arrangements and guide requirements are in place.
• Manage amendments, reconfirm arrangements and communicate changes promptly to agents, suppliers, guides and colleagues.
• Prepare accurate itineraries and travel information for agents, guests and guides.
• Keep booking records up to date and follow up on outstanding details so each tour is ready to operate.

Required profile

• Proven experience in sales support, after-sales, travel operations, reservations or customer service.
• Experience managing a small team.
• Strong organisational skills and attention to detail, able to manage multiple bookings, changes and deadlines.
• Clear, professional communication and the initiative to take ownership of tasks.

Required skills

• Proficiency in Microsoft Office.
• Experience using a CRM or booking system.
• Advantageous: experience in luxury travel, tour operating or destination management; familiarity with Travelyst or similar itinerary systems; experience with supplier bookings, amendments and preparing travel information.

To apply, send your CV to the recruiter advertising the vacancy.