Sales Administrator

About the role

The Sales Administrator will support the sales team by handling day‑to‑day administrative tasks, coordinating customer orders and maintaining accurate records. Working closely with the Finance Manager and logistics team, this role ensures smooth sales operations and contributes to overall efficiency.

Key responsibilities

• Process customer orders accurately and efficiently.
• Prepare quotations, invoices and other sales documentation.
• Maintain and update customer databases and CRM systems.
• Respond to customer inquiries via phone and email.
• Coordinate with logistics to ensure timely order fulfilment.
• Track sales performance and generate regular reports.
• Monitor inventory levels and liaise with warehouse staff.
• Assist in creating sales presentations and marketing materials.
• Handle filing, document management and general correspondence.
• Support management in achieving departmental targets and participate in process‑improvement initiatives.

Required profile

• Grade 12 (required); Diploma in Business Administration, Sales, Marketing or related field is an advantage.
• Previous experience in sales administration, customer service or a similar administrative role.
• Strong organisational, time‑management and communication skills.
• High level of accuracy, attention to detail and ability to multitask.

Required skills

• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Experience with ERP systems (advantageous).
• Familiarity with CRM systems.