Roving Manager - Cleaning Services

About the role

Bidvest Prestige is looking for a Roving Manager in the North West province to implement and manage a cleaning services solution using a roving team for clients, in line with the Service Level Agreement (SLA). The role covers gardening, cleaning and hygiene services across multiple schedules.

Key responsibilities

• Drive gardening, cleaning and hygiene services and ensure they are delivered efficiently according to the SLA at the correct frequencies.
• Identify gaps and deficiencies in services and advise on and implement continuous improvement solutions.
• Assist in managing cleaning service projects and provide technical support where applicable.
• Enforce adherence to processes, including equipment maintenance, and recommend cost-effective solutions based on best practice.
• Ensure timely processing of adherence schedules and provide monthly reports on SLA compliance.
• Build strategic relationships internally and externally.
• Manage staff performance, coach and mentor subordinates, resolve conflicts and take corrective action in line with company policy.
• Prepare shift rosters, approve leave and ensure safe operation, equipment inspection, chemical storage and proper recordkeeping of mileage and fuel slips.
• Keep uniforms, vehicles and equipment in good condition and appearance.

Required profile

• Tertiary qualification and Matric (Senior Certificate).
• Valid South African driver's licence.
• 3 years of relevant experience in facilities management, CRM, property management and financial management.
• Knowledge of the OHS Act, ISO 9001 quality management, risk management systems, property law and contractual law.

Required skills

• Intermediate proficiency in MS Word, MS Excel, MS PowerPoint, MS Project and MS Outlook.
• Solid supervisory skills, planning and scheduling, analytical and negotiation skills, and excellent oral communication.