Retail Store Manager - Furniture & Homeware

About the role

A furniture and homeware retail group, recruited through Staff Solutions, has a vacancy for a Store Manager based at its Nelspruit store in Mpumalanga. The role covers day-to-day store operations, staff supervision and customer service.

Key responsibilities

• Deliver exceptional customer service through effective product demonstrations and by overseeing daily staff operations.
• Schedule, assign and monitor employee tasks to ensure optimal performance and productivity.
• Ensure the efficient and smooth operation of the store.
• Maintain accurate bank balances and perform daily cash-up procedures.
• Prepare and submit daily, weekly and monthly reports.
• Build and maintain strong customer relationships while ensuring compliance with company policies and procedures.
• Address and resolve customer queries and concerns professionally, in-store and by telephone.
• Promote collaboration and communication with other departments across the group.

Required profile

• Minimum of 5 years' experience in a retail environment (required).
• Grade 12 / Matric qualification.
• 5 years' retail management experience is advantageous.

Required skills

• Proficiency in Microsoft Office is essential.
• Experience with Sage Evolution is advantageous.