Retail Branch Manager – Pietermaritzburg

About the role

The Retail Branch Manager will lead the growth of insurance and lending business at the Pietermaritzburg branch, ensuring excellent client service and achieving sales targets. You will oversee operational activities, drive marketing initiatives and represent the branch within the industry.

Key responsibilities

• Drive insurance and lending business growth and achieve agreed sales targets.
• Lead targeted marketing initiatives to expand the customer base.
• Manage day‑to‑day operational activities through a team of Branch Consultants.
• Guide, integrate and standardise the activities of sales and service consultants.
• Foster a service‑delivery culture that delivers an optimal client experience.
• Maintain overall branch performance and represent the branch in the industry.

Required profile

• Matric (Grade 12) and passed FAIS RE5.
• 120 Wealth Management credits or a tertiary qualification recognised by the FSCA.
• At least 5 years recent industry experience, with a minimum of 3 years in a leadership capacity.
• Proven track record in sales and service delivery within the financial sector.
• Experience in service management and people management.
• Compliance with fit‑and‑proper, CPD and product‑category requirements.