Reservations & Revenue Manager

About the role

The Reservations & Revenue Manager drives revenue performance and oversees the reservations function across the business. Reporting to the Chief Financial Officer, the role combines strategic pricing, inventory management, forecasting and data‑driven decision‑making to maximise accommodation revenue while delivering an exceptional booking experience.

Key responsibilities

• Develop and continuously refine pricing and revenue strategies to optimise ADR, occupancy, RevPAR and profitability.
• Apply yield‑management principles, displacement analysis, demand‑based pricing and length‑of‑stay controls.
• Identify and grow ancillary revenue through packages, upselling, cross‑selling and guest‑spend optimisation.
• Monitor competitor pricing, market intelligence and macro demand drivers to maintain optimal market positioning.
• Oversee day‑to‑day reservations performance, ensuring service excellence, booking accuracy and timely enquiry handling.
• Manage reservations conversion rates, processes, standards and controls to improve booking conversion and guest experience.
• Collaborate with Front Office and Operations to ensure seamless guest journey management, including VIP and group bookings.
• Prepare short‑, medium‑ and long‑term revenue forecasts, support the annual rooms revenue budget and produce rolling forecasts and scenario analyses.
• Track actual performance against budget and forecast, highlight variances and recommend corrective actions.

Required profile

• Reports directly to the Chief Financial Officer.
• Works cross‑functionally with Sales, Marketing, Finance, Front Office and Operations.

Required skills