Remote TikTok Shop Support Representative

About the role

We are looking for a detail‑oriented, proactive individual to provide remote customer support for our TikTok Shop operations. You will ensure a smooth shopping experience by handling inquiries, orders, and issues across multiple channels.

Key responsibilities

• Respond to customer interactions via TikTok Shop, chat, email, or phone with prompt and accurate information.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory levels, and order status in the TikTok Shop system.
• Collaborate with internal teams to maintain seamless operations and positive customer experiences.
• Stay up‑to‑date on TikTok Shop policies, trends, and tools to optimise store performance.

Required profile

• Excellent written and spoken English communication skills.
• At least one year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Familiarity with order management systems and online store platforms.
• Strong attention to detail, organizational abilities, and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative environment.

Required skills

• TikTok Shop platform
• Order management systems (IMS)
• Online store platforms

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and holiday bonuses.
• Comprehensive health and dental coverage or a monthly health stipend.
• Fully remote work setup with no commuting.
• Opportunities for growth and advancement as the company expands.