Remote Systems Engineer

About the role

Atlas Technica provides IT management, user support and cybersecurity for hedge funds and other investment firms. It is hiring a Systems Engineer for a remote position based in Johannesburg, reporting to the Client Technology Manager within the Support department. The role is highly technical and collaborative, with other Systems Engineers and Senior Systems Engineers, and offers strong career development.

Key responsibilities

• Provide remote IT support through a shared inbound call queue, helping users across several clients with a wide range of technical issues
• Work across technologies and support needs to build a broad skill set
• Use a ticketing system to manage support queries
• Maintain documentation and follow the organization's rules and guidelines
• Follow strict change control procedures

Required profile

• 2 years of IT experience in desktop support, systems engineering or systems administration
• Strong verbal and written communication skills
• Desirable: financial industry experience, including familiarity with Bloomberg, Thomson Reuters, FactSet and CapIQ
• Desirable: significant experience in an MSP environment using the ConnectWise suite

Required skills

• Microsoft Windows and Microsoft Office troubleshooting; Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Windows Server, Active Directory, Group Policy; Citrix XenApp is a plus
• Sophos or similar endpoint threat management
• Basic knowledge of VMware or Hyper-V
• Networking: TCP/IP, LAN/DMZ/WAN, DHCP, DNS, routing, switching and firewalls
• Desirable: Azure or AWS, Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, Carbon Black, Cylance, CrowdStrike, Mimecast