Receptionist – Municipal Head Office

About the role

The municipality seeks a Receptionist to manage the switchboard, perform routine administrative duties and provide front‑desk support. The role involves directing visitors and callers to the appropriate departments while maintaining accurate records of telephone usage.

Key responsibilities

• Transfer incoming calls and queries to relevant departments.
• Connect staff to extensions they cannot dial themselves and assist with telephone features.
• Take and relay messages, especially in emergencies.
• Provide the public with information about the municipality, including contact numbers.
• Update internal and external extension data and maintain the telephone directory.
• Generate monthly reports on telephone usage, costs and distribute them to departments.
• Prepare call‑cost summaries for the Corporate Services Director’s quarterly report.
• Back‑up call‑cost data monthly and keep the telephone list current.
• Welcome visitors, issue information packs, maps and brochures, and ensure unauthorized persons do not enter restricted areas.
• Distribute vacancies, notices and tenders to notice boards and handle application forms.
• Receive and dispatch daily mail and manage store requisitions.
• Conduct monthly safety inspections of municipal offices.

Required profile

• Grade 12 (NQF Level 4) qualification.
• Strong computer literacy.
• Knowledge of the municipality’s administrative system.
• Excellent communication, reading and writing skills.
• Interpersonal skills with a high level of confidentiality.
• Attention to detail.

Required skills

• Computer Literacy.
• Knowledge of the municipality’s administrative system.