Receptionist – Guest Services

About the role

The 5* Game Lodge near Pongola is seeking a friendly and professional Receptionist to be the first point of contact for guests. You will manage check‑ins and check‑outs, handle enquiries, and ensure a smooth and memorable stay for all visitors.

Key responsibilities

• Attend to guest needs, including check‑in and check‑out procedures.
• Answer phone calls with proper telephone etiquette and respond to guest emails.
• Process payments, handle cash, and keep accurate financial records.
• Maintain a tidy, organized front‑desk area and complete end‑of‑day reporting.
• Provide information about lodge services and coordinate with other departments to fulfil guest requests.
• Adhere to health, safety, and lodge policies and procedures.
• Resolve guest concerns promptly and professionally.

Required profile

• Grade 12 qualification; a recognised Hospitality Diploma is an advantage.
• Minimum of 2 years experience as a Receptionist in a 4‑ or 5‑star lodge or hotel.
• Fluent in English, both written and verbal.
• Strong guest‑relations and customer‑service orientation.
• Ability to work independently and as part of a team.
• Excellent organisational, planning and multitasking abilities.

Required skills

• Proficiency with Microsoft 365.
• Experience using the Opera property‑management system.