Quality Control & Assurance Officer

About the role

The Quality Control & Assurance Officer ensures that all operational activities, projects, and services delivered by Rihati Utility Services meet established quality standards, client requirements, safety regulations, and statutory obligations. The role supports continuous improvement across utility management operations.

Key responsibilities

• Conduct quality and safety inspections on operational activities, projects, and service delivery processes.
• Monitor compliance with company policies, quality standards, safety regulations, and municipal requirements.
• Identify non‑conformances, quality defects, hazards, and operational risks and recommend corrective actions.
• Develop and maintain quality assurance and quality control procedures.
• Perform internal audits and support external audit processes.
• Compile quality, compliance, and safety reports for management review.
• Investigate customer complaints, quality incidents, and accidents.
• Facilitate quality and safety awareness training and toolbox talks.
• Maintain documentation and records related to quality, safety, and audits.
• Support continuous‑improvement initiatives and assist in implementing ISO 9001 and ISO 45001 management systems.

Required profile

• National Diploma or Bachelor’s degree in a relevant field (e.g., Engineering, Quality Management).
• Experience conducting quality, safety, and compliance inspections in utility or related sectors.
• Familiarity with occupational health and safety legislation and ISO standards.

Required skills

• Knowledge of ISO 9001 quality management system.
• Knowledge of ISO 45001 occupational health and safety management system.
• Ability to conduct internal audits and prepare audit reports.
• Strong analytical and problem‑solving abilities for identifying non‑conformances.

What we offer

• Opportunity to work in a reputable, black‑owned utility services company.
• Professional development in quality and safety management.
• Contribution to sustainable and safe utility projects.