Quality Assurance Administrator (Fixed Term, 12 Months)

About the role

Bidvestbank is advertising a 12-month fixed-term Quality Assurance Administrator position in its Fleet & Asset Finance division. The role supports the update and maintenance of the quality management system, including monitoring contract requirements and service credits on the Telkom and Transnet accounts, distributing customer satisfaction reports and keeping documented processes on the Intranet.

Key responsibilities

• Monitor contract requirements, service credits on the Telkom and Transnet accounts, and distribute customer satisfaction reports
• Maintain all documented processes on the Intranet and keep accurate records and documentation
• Analyse month-end reports to ensure data accuracy and interpret business and customer requirements to deliver timely solutions
• Monitor customer satisfaction surveys, customer contract matrices and service credits, and assist with customer queries
• Assist in developing and implementing standard procedures and policies, and monitor key risk areas
• Help manage service credits on the Telkom account and ensure agreed timelines are met on requests
• Support general admin requests, monthly and general reporting, document control and data management

Required profile

• Matric; a Diploma in Fleet Management or Road Transport Management (preferred), or a tertiary qualification in Fleet or Mechanical (Diesel, Petrol, Auto Electrical)
• 1 to 3 years of experience in fleet and quality management, including data maintenance
• Proficiency in MS Office is a must
• Ability to maintain accurate records and strong attention to detail