Product Training & Knowledge Coordinator

About the role

Hertex Fabrics is looking for a Product Training & Knowledge Coordinator to join its sales team at the Head Office in Stikland, Bellville. The role focuses on raising product awareness across all sales staff nationwide and supporting the delivery of excellent customer service.

Key responsibilities

• Analyse training needs by working with line managers to identify product knowledge gaps.
• Develop and implement a structured training strategy aligned with product launches and business objectives.
• Design, coordinate and deliver workshops, webinars and e‑learning modules on product expertise, sales techniques and customer engagement.
• Manage monthly training rotations, booking systems and trainer allocations.
• Plan refresher sessions based on performance data, system updates or elapsed time since previous training.
• Track attendance, completion rates and training effectiveness, reporting results to management.
• Organise regular product‑knowledge meetings, showroom walk‑throughs and national knowledge drives.
• Prepare presentations, storyboards and creative sessions for internal use.
• Liaise with buyers to gather detailed product information.

Required profile

• Based at Hertex’s Head Office in Stikland, Bellville.
• Ability to collaborate with sales, support and buying teams across South Africa.
• Strong organisational skills to manage training schedules and reporting.

Required skills

What we offer

• Opportunity to work in a family‑run, fast‑growing company with a national footprint.
• Engagement with a diverse product portfolio and continuous professional development.