Pharmacy Business Specialist

About the role

The pharmacy field representative is responsible for building and maintaining strong relationships with pharmacy customers, delivering high-quality service, and supporting company programs in the field. The specialist works closely with internal teams to address customer needs, resolve issues and drive business growth.

Key responsibilities

• Build and maintain strong relationships with pharmacy customers through regular engagement.
• Identify, sign up and onboard new pharmacy customers to support network growth.
• Support implementation and ongoing adoption of pharmacy programs and business solutions.
• Conduct scheduled field visits to understand customer needs and deliver appropriate solutions.
• Execute consistent, high-quality service delivery during all customer interactions.
• Ensure compliance with company standards by conducting routine checks and maintaining accurate documentation.
• Capture and maintain all customer activities, interactions and follow‑ups in CRM systems.
• Identify and resolve operational issues, coordinating with internal teams and escalating when required.
• Plan and manage visit schedules effectively to meet defined activity and performance targets.
• Utilise sales tools, systems and marketing materials to support customer engagement and business growth.
• Maintain up‑to‑date knowledge of products, services and market developments.

Required profile

• Pharmacist's Assistant (NQF Level 4‑5) from a SAPC accredited provider.
• Minimum 5 years pharmacy‑related experience (retail or hospital) or related business experience.
• Demonstrable B2B business development experience.
• Knowledge of the life‑science/pharmaceutical industry.
• Strong organisational and communication skills.
• Ability to organise, prioritise and work independently.
• Ability to establish and maintain effective working relationships across multiple field sales organisations.
• Strong computer skills (MS Office suite).
• Focus and commitment on assigned targets.
• Ability to analyse and interpret data from various sources.
• Positive, energetic, flexible and supportive attitude.
• Capability to manage conflict resolution.
• Ability to travel with own vehicle and a valid driver’s licence.
• Access to a reliable internet connection at home.

Required skills

• MS Excel
• MS Word
• MS PowerPoint
• MS Outlook
• MS Copilot